Troubleshooting

Fix issues with your GPS tracker

Cause
  • Tracker is switched off
  • Poor network reception in the area
Solution
  • Ensure device is properly connected
  • Check if vehicle battery is removed

Cause
  • Wrong IMEI number
  • Invalid SIM card
Solution
  • Request correct IMEI from dealer
  • Check SIM validity

Cause
  • No data on SIM card
  • Wrong server configuration
Solution
  • Ensure SIM has active data
  • Send server configuration SMS

Cause
  • GPS signal not located
  • ACC cable not connected
Solution
  • Drive vehicle outside building
  • Connect ignition cable properly

Cause
  • Network issue
  • No credit on SIM
Solution
  • Move vehicle to better network area
  • Recharge SIM card